Account & Billing

This FAQ provides answers to users' most commonly-asked account management questions.

Account Management Overview

You can access your account's settings, subscription information, and billing details by using your account menu in the top right corner.

Click on Account & Settings. This menu also allows to you quickly check which subscription plan you're on:

My Account

Logging In

How do I log in with Google SSO?

To log in using Google Single-Sign On (SSO), click Log In > Continue with Google.

Change Email/Password

I'm trying to reset my password but I’m not receiving the password reset email. Why?

If you created your account using Google SSO, you won't receive a Password Reset email. Instead, you can simply log into your account using the Google SSO button.

For more assistance, reach out to our Support Team.

I want to change my email address/password.

Email addresses

Users who want to change their email address are encouraged to reach out to our Support Team who will assist with this process.


If you created your account using Google Single Sign-On (SSO), no password was required.

If you created your account with a username/password, go to the Log In page and click Forgot Password? to begin the password update process.


Which payment methods are accepted?

You can use a credit or debit card, bank transfer, or a prepaid debit card (please be sure there are sufficient funds on the card). You cannot use cryptocurrency to pay for a Pro subscription.

How do I update my billing information?

You can update your billing information by going to Account & Settings > Billing Details or by clicking here.

How can I request a copy of my invoice?

Invoices aren't currently available in users' Account & Settings. Reach out to our Support Team to request a copy of your invoice.

Cancel Subscription

How do I cancel my subscription?

As a Pro user, go to your Account & Settings > Subscription Plan to cancel your subscription. After cancelling, you will continue to have access to Pro features until your current billing period ends.

I canceled my Pro subscription. When will my Pro access end?

You can find out when your Pro access will end by going to the Subscription Plan tab in Account & Settings.

Delete Account

How do I delete my account?

To delete your account, you can submit a request through our Privacy Request Form. You can always refer to our Privacy Policy for more information.

If you are a Pro or Enterprise user, be sure you've canceled your subscription before submitting an account deletion request.

Reach out to our Support Team if you need any help with this process.